Refund policy

Returns?

We will gladly accept returns of unworn merchandise in saleable condition with all shipping and proof of purchase documents (or gift receipt) from our Sergio Tacchini website within?30 days of delivery. Customized items, fragrance, underwear and shipping charges are not returnable. Refunds will be credited to the original form of payment (see Refunds below). For gift receipt returns please be sure to have the full name and order number of the person who made the original purchase. Please note that gift cards cannot be returned, they may only be used toward the purchase of merchandise.? We reserve?the right to limit or deny purchases that, in our sole judgement, appear to be placed by dealers, resellers or which do seem not intended for personal use only.?

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Initiate a Returns

To return your product, please email?help@sergiotacchini.com with the following information a) your name, b) order number and c) the reason for the return and one of our customer service representatives will ?send you a free return label. Please note?we do assess a flat rate fee of $8 for handling your return.?

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If you receive an item which is damaged, you must contact customer service within 3 days?of the delivery date

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Refunds (if applicable)

Once your returned item is received (and inspected) by our warehouse, we will notify you by email that your ?return is approved for refund or that we are not able to provide a?refund and the reason for our decision.? If approved, the refund will be processed and a credit will appear on your credit card statement or original form of payment with 10 business days from our receipt.? The return handling fee of $8 and any shipping charges you may have incurred will be deducted from the refund amount.

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Late or missing refunds (if applicable)

Please note that there are often delays from the time we process a refund to the time a bank or credit card company properly reflect this transaction on your account.? However, if after 15 business days from our receipt of the returned item you have not received a refund, please contact us at help@sergiotacchini.com.

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Sale items?

Marked down items or those purchased on sale are final.

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Exchanges

At this time Sergio Tacchini does not accept any online exchange requests. Please process your return and place a new order.

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